Most sweet treats are made to order. Delivery or pickup times vary by product—once you place an order we’ll confirm the exact date/time. If you need something urgently, mention “RUSH” at checkout or contact us and we’ll do our best to help.

We offer local delivery and pickup for most perishable items. For events or larger orders outside our usual area, contact us — we love a challenge and we’ll let you know what’s possible.

If it’s before production begins, usually yes. Message us as soon as possible with your order number and requested change. Once production starts (baking, assembling, prepping), changes may not be possible.

NO REFUNDS

Because our treats are perishable and often custom-made, we do not accept returns or exchanges for food items.

We’re human — and sometimes stuff happens. If your order arrives damaged, incorrect, or missing items, contact us within 48 hours with:

• your name & order number
• clear photos of the issue
• a brief description of the problem

We’ll review your claim and respond within 48 hours. When a valid issue is confirmed, we’ll offer one of the following (our choice depending on the situation): replacement, store credit, or a refund. We always aim to make it right.

Yes! Custom orders are our jam. Send us the details (date, theme, flavor, quantity) and we’ll work out the plan. Custom orders may require a deposit and are non-refundable once production begins.

We recommend ordering as early as possible—ideally 2–4 weeks for larger or custom events. Smaller orders may be possible with shorter notice. For peak seasons and weekend events, book earlier.

Head to our Pop-Up Events or Party Cart page and submit a booking request, or use the contact form. We’ll follow up to confirm availability and details.

Digital downloads (templates, guides) are non-refundable after purchase and/or once the product has been delivered or downloaded. If you experience a technical issue or can’t access what you bought, tell us and we’ll help.

Many of our treats may contain or be prepared around common allergens (nuts, dairy, eggs, gluten). Please list any allergies or dietary requirements when you order. We will do our best to accommodate, but we cannot guarantee a completely allergen-free environment.

Check our Pop-Up Events page for upcoming stops, follow us on social, or sign up for the newsletter for live updates — we post dates there first.

Yes — use the “Request Us” form on the Pop-Up Events page and include event details (date, location, expected crowd). We’ll get back to you with availability and pricing.

Storage instructions vary by item. Most refrigerated items should be kept chilled; some treats are best eaten same day. Each product page includes storage and shelf-life notes. When in doubt—eat the treat.

Absolutely. For larger orders, please contact us with details (date, headcount, budget) and we’ll create a custom proposal.